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Privacy Policy

Privacy Policy

 

Privacy Policy – The Grief Studio

Last updated: 🔸14th October 2025

1. Introduction

Welcome to The Grief Studio.
We respect your privacy and are committed to protecting your personal data.
This privacy notice explains how we collect, use, and protect your information when you visit our website www.thegriefstudio.co.uk, use our services, or communicate with us.

We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).

2. Who We Are

The Grief Studio
Operated by: 🔸Lucy Lawrence (Counsellor & Founder)
Address: 🔸Kendal, Cumbria, United Kingdom
Email: 🔸lucytcounselling@gmail.com
Website: www.thegriefstudio.co.uk

We are the data controller responsible for your personal information.
If you have any questions about this notice or your data, please contact us using the details above.

3. What Information We Collect

We may collect and process the following personal data:

a) Information you provide directly

  • Name, email address, phone number, and any details shared when completing forms, bookings, or free call requests.

  • Information shared through email or enquiry forms about your grief experience or support needs.

  • Payment details (processed securely through Wix Payments, PayPal, or other third-party platforms — we do not store full card information).

b) Information collected automatically

  • Technical data: IP address, browser type, device type, and usage statistics (via Wix analytics or Google Analytics).

  • Cookies and similar technologies (see section 10).

4. How We Use Your Information

We use your information to:

  • Provide and manage our services (therapy sessions, classes, or bookings).

  • Communicate with you regarding appointments, updates, or follow-up support.

  • Manage payments and record-keeping for accounting and legal compliance.

  • Improve our website, content, and user experience.

  • Send you relevant information (if you have opted in to receive emails or newsletters).

We will never sell, rent, or share your information for marketing purposes with third parties.

5. Legal Bases for Processing

We process your personal data under one or more of the following lawful bases:

  • Consent: when you have given explicit permission (e.g. signing up for a newsletter).

  • Contract: when we need your data to provide our counselling or related services.

  • Legal obligation: to comply with UK law (e.g. tax, safeguarding).

  • Legitimate interests: to operate our business and provide the best possible service to clients.

6. How We Store and Protect Your Data

  • All personal data is stored securely through Wix (encrypted servers) and/or password-protected devices.

  • Emails and documents are protected with secure logins and two-factor authentication where available.

  • Paper notes (if any) are kept in locked storage and destroyed securely.

  • Data is retained only as long as necessary — usually 7 years after the end of therapy (to comply with professional insurance and legal requirements).

7. Sharing Your Information

We only share your data with trusted third parties when necessary, such as:

  • Wix, our website and booking platform.

  • Payment providers (Wix Payments, PayPal, or Stripe).

  • Professional supervision (only with anonymised information for reflective practice).

  • Law enforcement or safeguarding authorities if required by law or if there is a risk of serious harm.

All third-party providers are bound by confidentiality and GDPR-compliant data processing agreements.

8. Your Rights

Under UK GDPR, you have the following rights:

  • To access the personal data we hold about you.

  • To correct inaccuracies or update your details.

  • To request deletion of your data (“right to be forgotten”).

  • To restrict or object to processing.

  • To request a copy of your data in a portable format.

  • To withdraw consent at any time (where consent was the lawful basis).

To exercise your rights, contact us at 🔸lucytcounselling@gmail.com.

You also have the right to complain to the Information Commissioner’s Office (ICO) if you are concerned about how your data is handled:
www.ico.org.uk

9. International Transfers

Our website is hosted on Wix.com, which may store data on servers located outside the UK or EEA (for example, in the United States or Israel).
Wix complies with international privacy frameworks and ensures your data is protected by equivalent legal safeguards.

10. Cookies and Analytics

We use cookies to:

  • Improve site performance and user experience.

  • Track anonymous visitor data for analytics.

You can manage or disable cookies through your browser settings.
For more details, see Wix’s Cookie Policy.

11. Children’s Privacy

Our services are directed toward adults aged 18 and over.
We do not knowingly collect personal data from children.
If we learn that we have inadvertently collected such data, it will be deleted immediately.

12. Changes to This Privacy Policy

We may update this policy periodically to reflect changes in legislation or business practices.
Any updates will be posted on this page with a revised “last updated” date.

13. Contact

If you have questions about this policy or how we handle your information, please contact:

The Grief Studio
Email: 🔸lucytcounselling@gmail.com
Region: Cumbria, United Kingdom
Website: www.thegriefstudio.co.uk

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